Shipping policy

🚚 Luxe Coastal Collections – Shipping Policy

At Luxe Coastal Collections we want to make your online shopping experience is simple and cost‑efficient. Below are some Q&A’s that cover most shipping questions however if you need any further assistance, please don’t hesitate to reach out to us at sales@luxecoastalcollections.com.au and we will do our best to assist you.

📦 HOW ARE ORDERS SHIPPED?

We send our orders via Australia Post or our trusted courier partner Sendle for most of our items.

💰 HOW MUCH DOES SHIPPING COST?

Shipping costs are calculated based on the total weight and box dimensions of the items in your cart. We always do our best to combine orders to keep shipping costs as low as possible for you.

For our beautiful umbrellas please contact us for a shipping quote prior to placing your order . You can reach us using the Contact Us page or email:
sales@luxecoastalcollections.com.au

🪴 HOW ARE LARGE ITEMS SHIPPED?

Please contact us for a shipping quote for our beautiful umbrellas prior to placing your order. You can reach us using the Contact Us page or email sales@luxecoastalcollections.com.au

Please note: Our heavy items — including Water Features, Bird Baths, and Garden Lanterns — are currently available for pickup only from our location in Parrearra, Sunshine Coast, QLD. Please note we may require 2-3 days notice to arrange collection of these items. We can assist with loading the items into your vehicle or trailer.

WHAT IF I ORDER FROM OVERSEAS?
We currently ship to New Zealand and United States, via standard service (6–27 days).

  • Costs depend on your location. Please email us for a quote prior to reaching the checkout on sales@luxecoastalcollections.com.au
  • Customs duties and import taxes may apply and are they are the responsibility of the buyer. By proceeding with your purchase, you agree to these terms.
  • Delivery can take from 5 business days to 3 weeks, depending on the destination.

🌏 ARE THERE EXTRA CHARGES FOR REMOTE AREAS?

Yes. Please be aware that some customers in SA, WA, and NT may incur an additional surcharge which is determined by our courier service. This is not calculated at checkout — we’ll contact you via email with the surcharge with the option to pay the difference or receive a refund.

⚡ CAN I REQUEST EXPRESS POST?

Yes. Express Postage is available if you request it. Please contact us before placing your order so we can arrange a quote for your order. Additional fees apply.

⏱️ HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

DISPATCH TIMES

 We strive to dispatch your order within 1-2 business days however occasionally there may be an unforeseen delay. If this is the case, you will be contacted to advise of the expected time frame. If you have not heard from us please reach out to us on email.

  • In‑stock items: 1–2 business days after placing your order.
  • Busy periods (Christmas, Easter, sales): Please allow an extra 1–2 business days.
  • Orders placed on weekends or public holidays will be processed the next business day.

DELIVERY TIMEFRAMES

  • Standard Shipping:
    • CBD/Metro areas: 2–5 business days
    • Regional areas: 5–8 business days
  • Express Shipping:
    • CBD/Metro areas: 1 business day
    • Regional areas: 2–3 business days
  • WA deliveries: Approx. 2–3 weeks
  • Rural/remote areas: Please allow for a longer delivery.

Delivery estimates are provided by courier companies and are outside of our control however we will keep you regularly informed and updated on the tracking of your items.

Please note: Australia Post does not offer a fragile service. Any claims for damage during transit is out of our hands and must be lodged directly with Australia Post.

🏠 DO I NEED TO BE HOME TO ACCEPT MY ORDER?

No, but please ensure you provide clear delivery instructions at checkout for our drivers.

  • Couriers will follow your instructions or leave a card for authorization.
  • Australia Post will leave a card for collection at your local post office.

·        Important: Luxe Coastal Collections is not responsible for items damaged or stolen after delivery. If a delivery attempt fails and no instructions are provided, a second delivery fee will apply. We are also not liable for incorrect address details that result in non‑delivery.

📍 CAN I COLLECT MY ORDER?

Yes, you are welcome to collect your order. Collection can be arranged from our premises in Parrearra, Sunshine Coast, QLD by appointment only. Please select “Pick‑up” at checkout. Please note we require 24hrs notice to arrange collection of smaller items. Large Bulky or heavy items may require 2-3 days to have your order ready for collection.

📦 WHEN DO DELIVERIES OCCUR?

Standard deliveries are generally made Monday to Friday during business hours. Please note that exact delivery times cannot be guaranteed as we use external courier services.

⚠️ WHAT IF MY DELIVERY ARRIVES DAMAGED OR FAULTY?

We are committed to delivering quality products to our customers. Each item is carefully inspected before leaving our premises to ensure it meets our standards.  Please keep in mind that all products are handmade or artisan-crafted, and natural variations are part of their charm.

If you believe your items is faulty please contact us within 30 days of delivery and we will arrange a replacement at no cost once you provide.

  • Please take some photos of the damaged item
  • A brief description
  •  Please ensure you return the items in their original packaging.
  • For purchases delivered more than 30 days ago, or if you require further information, please reach out to us directly via our Contact Us page.

 

📮 Can I have my items delivered to a PO Box?

Yes, we can post to a P.O Box provided the parcel size is acceptable to  Australia Post standards.