🌿 Your happiness matters — easy returns and exchanges, always handled with care.

I want you to feel confident and delighted with every piece you bring home from my boutique. If something isn’t quite right, I’ll always do my best to make it easy for you.

💛 If Your Item Isn’t as Expected

• You’re welcome to return items within 30 days of delivery if they’re faulty or not as described.
  
• To be eligible, items need to be:
• Clean, undamaged, and unused
• Returned with all original packaging intact
• Once approved, your refund will be sent directly to your bank account. Please allow up to 10 business days for the process.

🌸 Change of Mind

I completely understand that sometimes we change our minds. If that happens:

• Please email me within 24 hours of delivery.
• I’ll happily arrange an exchange or credit note (depending on availability).

✨ Final Sale Items

• Sale and ex-display pieces are final sale and can’t be returned or exchanged.

📩 How to Begin

Simply email me at sales@luxecoastalcollections.com.au with your order number and a quick note about the reason for your return. I’ll guide you through the next steps with care.